Terms of Service

The Service is intended for businesses, residential communities, and facility management organisations. You must be at least 18 years old and authorised to enter into contracts on behalf of your organisation to use the Service. By registering, you represent that these conditions are met.

When you register, you create a workspace identified by a unique handle (e.g., yourcompany.linswing.com). You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your workspace. Notify us immediately at support@linswing.com if you suspect unauthorised access.

You may not transfer your workspace to another party without our prior written consent.

Sign-in codes and messages to your phone. You sign in with a one-time code. Once you verify a mobile number, we may send your codes and service alerts to it by text message, and on WhatsApp if you opt in; you can switch WhatsApp off at any time in the app. Never share a code: our staff will never ask you for one. Only add a number that is yours or that you are allowed to use. Your use of WhatsApp is also governed by WhatsApp's own terms. Your mobile operator's usual charges for receiving messages, including when roaming, are yours.

Field-worker PINs. Field workers sign in with an Employee ID and a PIN. When you add a worker or reset their PIN, you may choose to have their Employee ID and PIN sent to the mobile number you hold for them by text message (at most three texts a day). Only do this to a number that is the worker's own; you are responsible for the numbers you enter. Tell the worker to choose a new PIN once signed in and never to share it.

You agree not to:

• Use the Service to violate any applicable law or regulation.
• Attempt to gain unauthorised access to other workspaces or our systems.
• Upload or transmit malicious code, spam, or harmful content.
• Resell or sublicense the Service without our written consent.
• Reverse-engineer, decompile, or disassemble any part of the Service.
• Use the Service in any manner that could impair its availability or performance for other users.

We reserve the right to suspend or terminate accounts that violate these Terms with or without prior notice depending on the severity of the violation.

You retain ownership of all data you upload to or generate within the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely to provide and operate the Service.

We do not use Your Data to train machine learning models or share it with third parties except as described in our Privacy Policy.

Staff check-in photos and the blink check. If you turn on check-in photos, each worker is shown a short notice in the app and agrees to it before any photo is taken; you are responsible, as their employer, for making sure they have seen it and for answering their questions about it. Before the photo, the worker's phone checks for a blink so that a printed photo or a photo shown on another screen is not accepted. The check runs on the phone; nothing about the worker's face is stored or sent to us. It is on by default and can be switched off in your attendance settings. A photo taken without a blink is marked not checked; the site's supervisor is told and may take a fresh photo of the worker on their own phone. The check tells you that a live person was in front of the camera; it does not identify anyone, and you must not treat it as identity verification on its own. Workers may switch the check-in photo off at any time in the app.

The Service, including its software, design, trademarks, and content, is owned by Linswing Operations Private Limited and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited licence to use the Service as described herein.

We target 99.5% monthly uptime for paid plans. Planned maintenance is communicated at least 24 hours in advance where possible. We are not liable for downtime caused by circumstances beyond our reasonable control, including AWS outages, network failures, or force majeure events.

To the maximum extent permitted by applicable law, Linswing Operations Private Limited shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

You agree to indemnify and hold harmless Linswing Operations Private Limited, its officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

These Terms are governed by the laws of India. Any dispute arising under or in connection with these Terms shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in Puducherry, India, where Linswing Operations Private Limited has its registered office.

We may modify these Terms from time to time. We will notify you of material changes by email or prominent notice on the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, please contact: